Everything PeopleAsk Us.

Every product page states its atelier time in days, and that is the honest number rather than an optimistic one. Ready pieces ship in three to five working days; made-to-order pieces begin after you order and run between seven and one hundred and fifty days depending on the craft. We confirm your delivery window in writing within two working days of the order.

Freely, until the cloth is cut — usually the first seven to ten days. After cutting we can often still change trim, lining and finishing details but not the silhouette. Once embroidery has begun the piece cannot be altered, because an embroidered panel cannot be recut.

Sometimes, and we will tell you honestly when the answer is no. Ready pieces can be altered and dispatched inside a week. A full bridal commission cannot be compressed below about four months without changing what it is, and we would rather lose the order than deliver a thinner version of it.

Every ready piece lists garment measurements, not body measurements, so you can compare against something you already own. If you are between sizes, take the larger — our alterations are free for the first year and taking in is straightforward, while letting out is not.

Twelve measurements for menswear, sixteen for womenswear, taken either in a boutique or at home following our video guide. For bridal we always fit in person: a lehenga is fitted at least three times, because the body changes over a ten-month commission and pretending otherwise is how garments arrive that do not fit.

For the first year from delivery, yes, including at any of our six boutiques. You pay only shipping if you post the piece to us. After the first year alterations are charged at cost, which for most adjustments is between fifteen hundred and four thousand rupees.

Eight to ten months before the date. Six months is possible for most pieces. Under four months we will usually propose building around something already on the floor, which is a good outcome and not a consolation prize.

Ninety minutes with a designer, in a boutique or over video, at no charge. We talk about the room you will walk into before we talk about cloth. You leave with a written note of what suits you, what will not, and what your dates make possible. There is no order at the end of it.

Yes. Commissions receive photographs from the adda every three weeks unprompted, and you are welcome to visit the Lucknow or Jaipur atelier by appointment. Several customers have met the karigar working on their piece, which we encourage.

Bridal commissions begin around ₹2,80,000 and most land between ₹4,00,000 and ₹7,00,000. Menswear commissions begin around ₹1,20,000. We quote in writing after the first consultation and the quote does not move unless you change the brief.

Across India with insured white-glove delivery, complimentary above ₹25,000. We ship internationally to most countries; duties and taxes are payable by the recipient and we will estimate them for you before you order.

Bridal and heavily embroidered pieces travel flat in a muslin-lined box, never folded across embroidery. Sarees with real zari are rolled. Everything arrives in a khadi-covered box with a hand-tied ribbon and a care card specific to the piece.

Yes, at any of the six, at no charge. Most bridal customers do, because it means a final fitting on the same visit. Select it at checkout and we will let you know when the piece has arrived.

Fourteen days from delivery on unworn ready-to-wear with tags intact, refunded to the original payment method within seven working days. Made-to-measure and custom commissions cannot be returned, because they fit nobody else — this is stated again at checkout before you pay.

We collect it, repair or replace it, and cover the shipping both ways, whatever the age of the piece. Handwork occasionally has a loose thread or a dropped bead; that is our responsibility to fix and never counts against your return window.

Flat, in the muslin bag supplied, never on a wire hanger and never in plastic. Zari tarnishes on contact with perfume, hairspray and humidity, so spray before dressing rather than after, and put a cedar block in the wardrobe instead of naphthalene.

Mulmul and khadi cottons, yes — cold water, separately for the first three washes, line dried in shade. Everything with silk, zari or embroidery goes to a dry cleaner who has handled Indian handwork before. Every piece ships with a care card specific to it.

Silk softens and the drape improves. Real zari dulls slightly to a warmer colour, which most people prefer. Velvet marks permanently where it has been crushed under weight, so it must hang. Our fabric library states the ageing behaviour of every cloth we work in, including the parts you will not enjoy.