House of VastraDrawing the room.
Returns and exchanges
Fourteen days on unworn ready-to-wear. Commissions cannot come back. Faults are ours at any age.
These are the whole policy. Nothing below contradicts them.
Unworn, unaltered, tags intact, in the muslin bag it arrived in. Fourteen days from the day it reaches you, not the day it left us. Refunded to the original payment method.
A commission is cut to sixteen of your measurements and fits nobody else, so it cannot come back. We say this at checkout, before you pay, and again on the order confirmation.
A dropped bead, a loose zari thread, a seam that gives. We collect it, repair or replace it, and pay the shipping both ways — whatever the age of the piece and whatever you paid for it.
Twelve months from delivery, at any of the six boutiques or by post. You pay only postage if you send it in. After the first year we charge at cost, usually ₹1,500 to ₹4,000.
Five steps. The whole thing takes about ten working days end to end.
Write to care@houseofvastra.com with the order number, or walk into any boutique with the piece. No form to fill in and no reason required — "it is not right" is a complete answer.
Free anywhere in India, next working day in the six boutique cities and two to four days elsewhere. International returns are at your cost unless the piece is faulty.
Muslin bag, tags on, care card in. Embroidered pieces travel flat, never folded across the work. If the box has gone, tell us and we send another before collection.
Two working days at the Mumbai studio. We look for wear, perfume and alteration, and we photograph anything we intend to query so you see what we saw.
To the original payment method within seven working days of the check clearing. UPI and cards usually land the same day; bank transfers take the full week.
Better said here than discovered at the collection door.
Swap a size or a colourway inside the fourteen days and we hold the piece for you.
A boutique exchange is done on the spot, with the alteration booked the same visit. By post it takes about a week either way.